The full list of winners of the Credit Awards 2017 has now been revealed, after a glittering ceremony at the Grosvenor House hotel in Mayfair last night.
In its 18th year, the scheme had been redesigned to fully reflect Credit Strategy’s widening audience – with a total of 20 awards grouped into five ‘super categories’.
These include: Conduct & Culture, Lending, Credit, Collections and Technology. Within these brackets, new awards such as Fair Lender, Risk Leadership and Gamechanger have joined the scheme alongside returning accolades like Best Company to Work For and Customer Service Champion.
This year’s event, which featured category sponsors Lowell, Marston Holdings and Link Financial, was hosted by BBC presenter Louise Minchin.
Other sponsors on the night included Court Enforcement Services, Hoist Financial, Target Group, Merje and TDX Group.
The night included entertainment from an LED POI dance act, comedian Rhys James and live music from The MP3’s.
Thanks to the generosity of guests, a silent auction – sponsored by Court Enforcement Services – raised more than £19,000 for ChildLine, a counselling service for children and young adults.
Winners of the Credit Awards 2017
The Martin Williams Award for Contribution to the Credit Industry: Robert Skinner
Technology super category
Sponsored by Marston Holdings
Best Credit & Collections Technology: Npower
Data & Analytics Expertise: iwoca
Innovation in Customer Contact: TotallyMoney.com
Gamechanger: Carphone Warehouse & Equifax
Credit super category
Credit Risk Excellence Award: Investec Asset Finance
Best Consumer Credit Team: AXA Personal Direct & Retail Partnerships – Customer Accounts Team
Best Commercial Credit Team: Investec Asset Finance
Lending super category
Sponsored by Link Financial Outsourcing
Best Consumer Lender: Zopa
Best SME Lender: Nucleus Commercial Finance
Best SME Lender (Heavyweight division): Investec Asset Finance
Lending for Everyone: Amigo Loans
Innovation in Lending: iwoca
Collections super category
Best Collections Team: HM Revenue & Customs – Field Force Central London
Best Law Firm for Collections: stevensdrake solicitors
Best Specialist Collections & Recoveries Business: Phillips & Cohen Associates (UK)
Best Outsourced Collections Provider: Grosvenor Services, a part of Echo Managed Services
HMRC Customer Service Champion: Ian Sykes, HM Revenue & Customs
Customer Service Champion: Dominic Jones, Phillips & Cohen Associates (UK)
Conduct & Culture super category
Sponsored by Lowell Group
Outstanding Conduct in Collections: Nationwide Building Society
Best Company to Work For in Financial Services: GM Financial
Best Company to Work For in Collections: TDX Group
Fair Lender: Affordable Lending
Excellence in Treating Customer Vulnerability – Collections & Debt Management: Orbit and United Utilities
Excellence in Treating Customer Vulnerability – Lending: Nationwide Building Society