Data Protection Act 1998 – How we will use your information
Please read the following section carefully, as it explains what personal information we collect about you and how we use this information. humberdebt.co.uk will use information only to contact you to discuss the provision of Debt Management Services and related services.
Where the service you have requested is provided on our behalf by a third party we will notify you of that fact. We will treat all your Personal Information (as defined by the Data Protection Act 1998 as amended from time to time) as confidential (although we reserve the right to disclose this information circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.
Where you provide the name(s) or other personal information of someone else you confirm that you have their consent to do so for the purposes set out in our Privacy & Cookie Policies.
Any information we collect and hold is used to help us improve the quality of our service, including electronic call recordings and secure messages between you and us. We confirm that any Personal Information which we collect about you, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office (ICO). We use your information only for the following purposes:
(i) Provision of debt negotiation and adjustment services
(ii) Provision of PPI reclaim services as an agent
(iii) Undertaking Know Your Client (KYC) checks
(iv) To administer our websites
(v) Accounts and records
(vi) For the prevention and detection of crime and the prosecution of offenders
(vii) Advertising, Marketing and Public Relations on Our own behalf or on behalf of third parties (subject to Your consent)
(viii) Were we are unable to provide the service you require we may sell your details to a third party approved by us to provide the service on our behalf.
You may unsubscribe from our mail, email, telephone or SMS contact list at any time by replying to a promotional email or SMS message with the word “STOP” in the subject line; by emailing us at firstname.lastname@example.org or telephoning us on 01482 585017 between 9:00 am and 5:00 pm.
Your Personal Information may be disclosed to other businesses associated with humberdebt.co.uk and to reputable third parties who will help process any account you may have with us and/or offer additional help, advice or services. humberdebt.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.
You should be aware that if we are requested by the police or government authority investigating your Personal Information and/or user Information, we may be legally required to provide the requested information with or without your consent.
Access to your personal information
You have a right to receive a copy of the personal data that we hold about you. We have the discretion to make a charge of £10.00 towards the cost of administration of a Subject Access Request (SAR). It is our aim to adhere to the Information Commissioner’s guidance on best practices in fulfilling your SAR. We do record calls for training and quality purposes and form part of your data.
To obtain a copy of the personal information we hold on you, please write to us at email address below or call us on 01482 585017 and provide us with your details or ask for a Data Subject Access Request form.
Questions regarding this Policy should be directed to:
Data Protection Officer
Humber Data Management Limited | email email@example.com
Our website utilises cookies as part of the web analytics tools we use. We use these tools to continuously improve our website and enhance user experience.
What is a Cookie?
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things (e.g. remembering your preferences). The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations were revised in 2011, and the Information Commissioner’s Office (ICO) is responsible for enforcing these new rules.
The recent changes to rules around Cookies can be found at the Information Commissioner’s website:
Cookies used on humberdebt.co.uk
The cookies we use on https://www.humberdebt.co.uk/debtmanagement/ for web analytics help us analyse the usage of the website which allows us to improve the website and make our services more user friendly.
The analytics cookies we use on https://www.humberdebt.co.uk/debtmanagement/ are:
Google Analytics Cookies
- utma stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit
- utmb and __utmc are used to check approximately how fast people leave: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
- utmz records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).
- utmv is used for user-custom variables in Analytics
- utmx is used by Website Optimizer, when it is being used
What happens if I don’t accept your cookies?
We hope you will choose to accept cookies, as this will help us improve the website and how you experience it.
How do I remove cookies?
When you have accepted cookies from a website you can always remove them again. This is done in your browsers privacy settings.
Queries regarding our Policy or Cookie policies should be directed to:
Data Protection Officer
Humber Data Management Limited
Email: firstname.lastname@example.org or by Telephone: 01482 585017
Owner of this website
This website is owned an operated by Humber Data Management Limited, registered in England and Wales, Company number 10254348. All rights are reserved by Humber Data Management Limited. No other company has any right over the content or use of humberdebt.co.uk.