ENERGY firms have been giving duff advice to people looking to save money.
Consumer body Which? went undercover to test suppliers’ call centres, phoning each of the big six 12 times in a week.
Despite being asked for their cheapest deal, they were recommended a more expensive product in more than a third of cases. Worse was Southern Electric, which offered the cheapest deal in just three of the 12 calls.
Seven of EDF Energy’s sales people recommended its fixed-rated deal instead of its cheaper online tariff. Which? also found staff giving questionable product advice. One example was Scottish Power, that failed to mention its £51 exit fee in nine of the 12 calls.
Richard Lloyd, the body’s executive director, said: “It’s unacceptable for sales staff to give information that’s wrong.
“Giving the right advice about switching matters more than ever when so many are struggling with escalating fuel bills and colder weather is starting to bite.”
If you want to switch, online tariffs are normally cheapest but check exit fees. Ask about direct debit discounts.
See how the Utility Warehouse Discount Club could help you save money on your energy bills.