Privacy Policy

Privacy Statement and Policy

Data Protection Act 1998 – How we will use your information

Please read the following section carefully, as it explains what personal information we collect about you and how we use this information. humberdebt.co.uk will use information only to contact you to discuss the provision of Debt Management Services and related services.

Where the service you have requested is provided on our behalf by a third party we will notify you of that fact. We will treat all your Personal Information (as defined by the Data Protection Act 1998 as amended from time to time) as confidential (although we reserve the right to disclose this information circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.

Where you provide the name(s) or other personal information of someone else you confirm that you have their consent to do so for the purposes set out in our Privacy & Cookie Policies.

Any information we collect and hold is used to help us improve the quality of our service, including electronic call recordings and secure messages between you and us. We confirm that any Personal Information which we collect about you, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office (ICO). We use your information only for the following purposes:

(i)              Provision of debt negotiation and adjustment services

(ii)            Provision of PPI reclaim services as an agent

(iii)           Undertaking Know Your Client (KYC) checks

(iv)           To administer our websites

(v)             Accounts and records

(vi)           For the prevention and detection of crime and the prosecution of offenders

(vii)          Advertising, Marketing and Public Relations on Our own behalf or on behalf of third parties (subject to Your consent)

(viii)         Were we are unable to provide the service you require we may sell your details to a third party approved by us to provide the service on our behalf.

When we contact you and collect Personal Information from you, you will be given the option to receive information from Humber Debt Solutions, Humber Data Management Limited or its business partners by post, email, SMS or telephone, about products, promotions or special offers which we feel may be in your best interests. By accepting the terms of this privacy policy to opt in to receive such communications. In the event that you do not wish to be contacted for such purposes, you will be given the opportunity to opt out of receiving information about such products, promotions or special offers from us or our trusted business partners. You accept that we may release your Personal Information or that of any person you have permission to provide, to any company outside of humberdebt.co.uk for mailing or marketing purposes.

You may unsubscribe from our mail, email, telephone or SMS contact list at any time by replying to a promotional email or SMS message with the word “STOP” in the subject line; by emailing us at info@humberdebt.co.uk or telephoning us on 01482 585017 between 9:00 am and 5:00 pm.

Your Personal Information may be disclosed to other businesses associated with humberdebt.co.uk and to reputable third parties who will help process any account you may have with us and/or offer additional help, advice or services. humberdebt.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.

You should be aware that if we are requested by the police or government authority investigating your Personal Information and/or user Information, we may be legally required to provide the requested information with or without your consent.

We may use Cookies to personalise your experience on the website. If you do not accept Cookies you may be unable to use these facilities on our website.

Access to your personal information

You have a right to receive a copy of the personal data that we hold about you. We have the discretion to make a charge of £10.00 towards the cost of administration of a Subject Access Request (SAR). It is our aim to adhere to the Information Commissioner’s guidance on best practices in fulfilling your SAR. We do record calls for training and quality purposes and form part of your data.

To obtain a copy of the personal information we hold on you, please write to us at email address below or call us on 01482 585017 and provide us with your details or ask for a Data Subject Access Request form.

Questions regarding this Policy should be directed to:

Data Protection Officer

Humber Data Management Limited | email info@humberdebt.co.uk

Cookie Policy and Statement

Our website utilises cookies as part of the web analytics tools we use. We use these tools to continuously improve our website and enhance user experience.

What is a Cookie?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things (e.g. remembering your preferences). The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations were revised in 2011, and the Information Commissioner’s Office (ICO) is responsible for enforcing these new rules.

The use of cookies is an industry standard, and most websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies, however, you may not be able to take full advantage of our website if you do so.

The recent changes to rules around Cookies can be found at the Information Commissioner’s website:

http://www.ico.org.uk/for_the_public/topic_specific_guides/online/cookies

Cookies used on humberdebt.co.uk

The cookies we use on http://humberdebt.co.uk for web analytics help us analyse the usage of the website which allows us to improve the website and make our services more user friendly.

The analytics cookies we use on http://humberdebt.co.uk are:

Google Analytics Cookies

  • utma stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit
  • utmb and __utmc are used to check approximately how fast people leave: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
  • utmz records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).
  • utmv is used for user-custom variables in Analytics
  • utmx is used by Website Optimizer, when it is being used

What happens if I don’t accept your cookies?

By using our website you have given us your consent to set these cookies on your machine. If you want to avoid all cookies from our website, this can be set from your browser settings. If you choose this solution, there might be parts of the website that won’t work. Our Privacy Policy & Cookie Policy is located on every page on http://www.humberdebt.co.uk/ detailing the cookies that we use, which includes analytics cookies and functional cookies, which are defined in the policy.

We hope you will choose to accept cookies, as this will help us improve the website and how you experience it.

How do I remove cookies?

When you have accepted cookies from a website you can always remove them again. This is done in your browsers privacy settings.

Queries regarding our Policy or Cookie policies should be directed to:

Data Protection Officer

Humber Data Management Limited

Email: info@humberdebt.co.uk or by Telephone: 01482 585017

Owner of this website

This website is owned an operated by Humber Data Management Limited, registered in England and Wales, Company number 10254348. All rights are reserved by Humber Data Management Limited. No other company has any right over the content or use of humberdebt.co.uk.

Copyright © 2017 Humber Debt Solutions - All Rights Reserved